We have all had conversations that go in a different direction to the way we wanted.
Having studied and trained successful people, certain skills and abilities have been found to be common.
These can be taught and learned easilly and quickly in our training.
Adding to that a new understanding of words, sentences to reveal the meaning below the surface, giving you new ways to reply most effectively.
Consider that 'awkward' or 'angry' customer or client and dealing with the interaction with style finese and communicate with them opn a new higher level to achieve whats best for all.
Our DVD and book on this subject will be available soon. Our training is available now!